I'm not sure what the problem is, but athletes interacting with fans has been going on for decades. Back in the Umile / Friends of UNH Hockey era, Umile and the coaching staff encouraged their players to meet with and talk to the fans at the many postgame Friends gatherings in the Skybox Lounge at the Whitt. The Friends days are long gone, but it was good PR, and I would like to think that Souza and Co. would still allow and encourage this practice with current team members.
Like it or not, there are many instances where fans are well-acquainted with team members. My brother, who is also a season ticket holder, played high school hockey with Alex Gagne’s dad. He had plenty of interactions with Alex when he was a team member, what was wrong with that? My fiancé lived in Goffstown for twenty years and knows the Chauvette family. A few years back there was a young family who sat in front of us who also had season tickets and through a series of off-ice interactions became very friendly with Tyler Kelleher and his family as well. No harm, no foul. But I personally love the story of my nephew, who many years ago attended his first UNH game as a young lad, standing starstruck behind the player’s box during pre-game warmups and was encouraged by the staff to enter the player’s box and say Hi to the players. One of them gave him a hockey puck right from the ice. That’s the kind of PR that goes a long way.