I contacted a hotel in Duluth to make a reservation as the g family will be staying in Duluth for a couple days due to little g having a procedure scheduled later this spring. I was disheartened after my conversation with the person taking my reservation.
(Due to little g having this procedure the clinic we are using informed us that we can stay at this hotel and get a reduced rate.) I inquired about this rate only to find out that we do not have access to the waterpark. Fine. I asked if we could purchase waterpark passes. We cannot. Reduced rate on the room but no extras and we cannot purchase waterpark passes. Fine I get it. I then inquired about anything else that might be restricted due to the reduced rate. I was informed that we would not be allowed to use the restaurant (which is open to the public). I then inquired about additional options. Could we get a room that comes with waterpark passes and access to the restaurant that I would be willing to pay full price for? I was told no. I responded with "so, because I have a son with a disability my family cannot stay at your establishment and if even if we could get a room we could not use your water park or your restaurant even if we paid full price?" The response I got was "you are correct."
I am sure the lady on the phone got confused and some how misspoke. I asked to speak with a manager. I explained what had just transpired to the manager. The manager really didn't seem to care and offered no solutions or apologies.
End of rant.