I've been one of the ones that have commented about my displeasure with the new broadcast team but of course it's easy to be an armchair quarterback.
I was a guest color commentator for WNYO a few times and was a WTOP In-game analyst so I know it's not easy especially when you're first starting out. I have been following hockey since I was five and know the game fairly well and I stumbled plenty of times on air because of lack experience, nerves etc.
You guys are in a very tough spot coming at a time after one of the best student broadcasters D-III has ever seen in Ryan Maloney. Everything is going to be a huge drop-off.
I applaud your efforts that you're trying and you're on here taking your licks. However, I would say that it'd do a world of help to the guys doing PbP, color and analysis to study the rosters for a good half an hour to an hour to try and memorize as many of the names as you can. I know that's what Andrew Rohlin, Chris Hill, Keith Monette, and Maloney did.
Keep trying and dont give up, once people get off your back a little bit more maybe they can try and provide some pointers on what helped them when they were starting out.
Good luck with the rest of the season. Hopefully by the end of the season we'll all be commenting about how much the broadcast improved from the Royal Military College game to the SUNYAC final win over Plattsburgh at the CC.