Re: Gear Grinding Part 5: The Story of the Broken Tooth
Two idiotic things people do with emails that really bug me.
- the endless chain of forwards. You can scroll down and see 15 or 20 or 25 different back and forths that have evolved beyond the point of all recognition. Occasionally someone will include sensitive internal information that should never be included in an external email. I've seen it both ways, in emails we receive from others, and once in a while, in an email someone on our staff forwarded. Do NOT include an internal debate in any email you then send externally!!
- not updating the subject line to reflect the actual topic at hand. Someone starts an email about, say, "the garden" and in the course of the back and forth, someone else asks a question about, say "the kitchen" yet the reply to the question about the kitchen still has "the garden" in the subject line.
I get copied on so many emails that have nothing directly to do with me, that when I get busy, I just ignore them for several days until I can go back and scan through them. Inevitably I'll find something that I should have responded to if I had only known what it was actually about in the first place. (e.g., I answer emails about "the kitchen" and ignore emails about "the garden" but you changed the subject of your email without changing the subject line on the email so how am I supposed to know what you are talking about?)
Two idiotic things people do with emails that really bug me.
- the endless chain of forwards. You can scroll down and see 15 or 20 or 25 different back and forths that have evolved beyond the point of all recognition. Occasionally someone will include sensitive internal information that should never be included in an external email. I've seen it both ways, in emails we receive from others, and once in a while, in an email someone on our staff forwarded. Do NOT include an internal debate in any email you then send externally!!

- not updating the subject line to reflect the actual topic at hand. Someone starts an email about, say, "the garden" and in the course of the back and forth, someone else asks a question about, say "the kitchen" yet the reply to the question about the kitchen still has "the garden" in the subject line.
I get copied on so many emails that have nothing directly to do with me, that when I get busy, I just ignore them for several days until I can go back and scan through them. Inevitably I'll find something that I should have responded to if I had only known what it was actually about in the first place. (e.g., I answer emails about "the kitchen" and ignore emails about "the garden" but you changed the subject of your email without changing the subject line on the email so how am I supposed to know what you are talking about?)