Awesome. Everyone has stories of Comcast's pathetic customer service.
I'm proud of the Yost student section from Saturday. When coming back from commercial breaks (the game was airing on Comcast) a chant of "we hate Comcast" broke out.
My fun story is that for the 3rd time I am trying to get Comcast to stop charging me for a modem when I am using my own modem. In college (6 years ago) my roommate bought a modem. I returned the Comcast one and started using his modem. 3 months later I look at my bill and relize they are still charging me. Get that settled. Move to my own apartment after school. Get billed for a Comcast modem though I am still using my modem. Several phone calls later, get that cleared.
Recently moved again. Idiot they sent to set up my cable gave me some story about not being able to use my modem because Canton was different than Ann Arbor, blah blah, different account number. I ended up setting the internet up myself, using my modem, with no problems. I finally looked closely at my bill in December and called to request they stop charging me for a Comcast modem. I go through the same stupid procedure of giving them the s/n which I am now accoustomed to, they say they'll remove the charges from my bill. I get my next bill it claims I short-payed them ('cause I didn't pay for a modem) and they are still charging me.
Anyway, I call last week and now they say they have to send someone to my house. I ask when this changed, she gives me some story, claims she asked her boss if there was anything they could do, blah blah, someone will be there between 8-12. Guy gets there at 12:30 or whatever and asks what he needs to fix. I explain my service is working just fine and tell him the modem story. He looks at me confused. Goes and looks at my modem, writes down the s/n and leaves.
I have yet to see if the issue is finally resolved.