I feel the same way, but given that we're doing more and more with it at work (from a marketing perspective) I may be biting the bullet soon and creating an account so I understand it more.
I saw your post in the DI forum about not being able to sit in your own seats due to the NU fans. They did that Agganis last year. It got a bit ugly. Their argument was that they stand in the student section. Tried to inform them that the NU student section is a Matthews, not in a visiting team arena. They are supposed to live by the rules of whatever arena they are in - they are guests in someone else's house, so to speak. The only standing at Agganis is in the BU student sections. You have every right to be mad and Tsongas Arena needs to be able to force these kids to sit during the game. And not take over season ticket holder seats. That drives me nuts.