Re: Rep Retirement Lodge #170: Fair Weather
With hockey over, it's rant time. Customer ready to go live with a brand new system, and Thursday was supposed to be the fourth training session, scheduled for 9 AM. Previous three had gone off without a hitch. Thursday morning it rains heavily here, so I leave an extra 20 mins. early. Long story short, I've hit a big backup. I've crawled along for 20 minutes, I'm a little over halfway there, and its 8:35. I've been on the road for almost an hour and fifteen. I call my contact over there, "Hey, yeah, I apologize, but I'm stuck in traffic on I-696, so if you could let *other dude* know he may have to start training without me, I'd appreciate it". Response, "Yeah, sure." Ten minutes later, *other dude* calls. I tell him where I'm at, he responds, "Uh, yeah...I'm in the same backup, just a few minutes ahead of you. Apparently there's a multi-car pileup at 7 Mile. Gonna try to get off at 8 Mile and head down to Beck to get there." Me, "OK, will do the same".
I did the same; 15 minutes after the call from *other dude*, I'm turning onto Beck. He calls back, "Training has been cancelled, and "customer" is pretty annoyed".
Longer story short, go-live was postponed later that day. Fast forward to Friday morning, conference call to reschedule go live. Customer mentions that training was cancelled. Another customer resource, who has never attended calls before, says, "I see that training was cancelled 'due to weather'...uh yeah, gonna put that in quotes, heh...what's our reschedule date?"
We tell him the new date.
He snarks, "So...what's the contingency plan if it rains?"
Took all my self-control not to bark an equally snarky response.
