Re: Rep Retirement Lodge 104: Back To Normal Sports
I've been going through a similar issue at work, only with trust accounting software and integrating the records from the trust company we acquired into our system of record (SOR). The "go forward" SOR is the one we've been with for about 8+ years now, a contract worth millions per year, and the SOR's customer service lady who's been assigned to help us just throws up road block after road block of what we can't or shouldn't do without offering suggestions as to what we should do with her system. She's had a few of the manager's so effing upset during some of our conference call meetings that their manager got on the call - only four steps away from our CEO. It's even come to the point where SOR lady's manager has had to get onto the phone calls to help keep the peace. The general feeling in my area is that our SOR provider is either going to fire the woman when the integration project is over in June or put her on a very short leash. I fully expect an official letter of displeasure will be sent to our SOR when the integration completes.Evening all. Survived the day at work.
Am finally set up for the telephone/internet/dish. Is there no customer service that is customer service anymore?? Called Verizon to set up the change- ran thru the battery of both handsets, the cell and ended up on the cord phone before I could get a real person. The telephone tree alone took almost 5 minutes to navigate thru. W tee F? So they had to call me back this AM which they did to verify the info. THey did that. Then I get 2 messages today that if I do not verify my acct everything is cancelled. 2 different #s. Neither one is a direct line. 15 effing minutes on hold so I can verify what should have been verified this AM. Chick screwed up and didn't do everything. Blasted the guy and wanted to know why I didn't get a direct line to call- after all you would think that they wanted me to be a customer and was told that I should have know better than to call at this time.
Does anyone have a good service dept b'sides verizon wireless?? So far AT&T was way awful, the Comcast guy thought he could talk circles around me and thought if he was condescending I would go with them. The verizon folks are nice once you find a real person but you could be planning your funeral before you are off hold. .