Been having issues with changing my XBox Live payment method/subscription, I was set up for yearly renewal on one card, and wanted to switch it to monthly on another card, but the system is stupid and can't figure out how to do that.
Now, M$ has been attempting to charge the yearly rate onto the first card, which A, I don't use anymore (though the account is still open), and B, doesn't have the money in it to cover the charge. Instead of contacting me about it, they have been trying for a solid month now to charge that card the yearly rate, as I've been trying multiple times to change it.
Now my account on XBL is suspended because they think I owe them $60. I called up Customer Support (yuck) and was on hold for about 10 minutes. Actually got a very helpful guy, and he was American and I could actually understand and communicate! I told him the situation and that I wanted to switch to the 2nd card, monthly rate. He tried to switch the payment type and card, but came back saying it doesn't work and I'm literally SOL. The thing he would be able to do is, once the 60 is initially charged, refund me the appropriate amount minus the 2 months this thing has been in limbo. Very nice, very helpful, except I don't have the initial $60 available at the moment, being a poor college student and all.
I'm not too mad at M$ for how they've handled things AFTER the fact, but that I couldn't change my renewal option months ago when I tried to is the frustrating part.
