I cannot believe the call I got this morning, except that I totally can.
I HATE COMCAST!
I used to have crapcast for my interwebs (and tv) and always used my own modem. Since 2004, through 3 moves, always my own modem. At times, especially when I moved, Comcrap would add a modem rental fee to my bill. I would call, and after a few calls the fee would be removed from my bill. A few years ago, despite multiple calls, they continued billing me. I started subtracting $8 from what I would pay for my bill. They started billing me some late fees too. After several more months with no resolution, I cancelled Comcrap (I highly recommend it). So, they send a collection agency after me for $105. I dispute the claim, get a letter back that the collection agency will not pursue it. A month later, a different collection agency comes after me. I dispute the claim (in writing as instructed), I hear nothing. Collection agency 2 calls me months later, I ask if they received my dispute and tell them I'm not paying for a service that was never provided. They confirm they got my dispute, I ask why they are calling and when they will decide on the dispute, I don't get a direct answer.
Later, I see this crap on my credit report, so I send all my communication off to the credit reporting agency, but they tell me it's under dispute and not resolved so it stays on my credit report.
...flash forward to today. 8 months later. I get a call from a new collections agency on behalf of comcast. I ask what I need to do to dispute and she says, they have that recorded. I say, ok, then why are you calling me? I get put on hold. She tells me I have to take it up with comcast (which I've done a few times even since cancelling the service).
What options are left to me? When a large corporation tries to steal from a customer (which I consider billing for a service that was never provided to be theft), what can the customer do?