What's new
USCHO Fan Forum

This is a sample guest message. Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!

  • The USCHO Fan Forum has migrated to a new plaform, xenForo. Most of the function of the forum should work in familiar ways. Please note that you can switch between light and dark modes by clicking on the gear icon in the upper right of the main menu bar. We are hoping that this new platform will prove to be faster and more reliable. Please feel free to explore its features.

Frozen 4 Priority Number Confirmation email

Re: Frozen 4 Priority Number Confirmation email

In the past, we've paid for seats a year in advance, but waited most of that year for specific seat assignments.
Actually, that has usually not been the case, technically. Depending on the host arena (I'm guessing), many times (since '95 at least) I have received a letter during the late summer acknowledging that I "won" the lottery and that told me what my seat locations were going to be. So at least some of the arenas did give out seat assignments much earlier than when the actual tickets were cut and sent out.
 
Re: Frozen 4 Priority Number Confirmation email

I've heard of this option from others, but never received any sort of official notice of it. Perhaps this was intended mostly for locals from Western PA. Regardless, I have multiple issues with the way this has been handled.

First, buyers should have been notified of the premium option before being asked to spend money in the priority lottery. Most are going to be unwilling or unable to purchase another set of tickets if they've already put $400 - $800 into the lottery purchase.

Second, the Premium Sale should really open prior to the lottery. It's very difficult to let your lottery window come and go based on a chance that better seats, at some unknown price, might be available later. A bird in the hand...

But the biggest problem is captured well by the statement: "Anything classified as a premium seat is not in the lottery." No question that's an accurate description, but it's also just plain wrong. I have no objection to some of the special seats being held for other constituencies. But there should be some special seats available in the lottery as well. Loyal customers who have supported the Frozen Four without little or no interruption for 10, 15, 20 years or more deserve that.


Best of luck with the suite!

As you say, price will be a central concern. That's true of any of the premium seats. The typical Frozen Four fan is not part of the "big money" crowd. While $200 per tournament package isn't an off the chart price, you don't have to go a lot higher before most of us will need to carefully reconsider. Just thinking out loud, I suppose that if Club Seats are priced around $275 per package, they'll probably sell. But any higher, and I think you're looking at some of the best seats in the house sitting empty -- which would obviously be a shame.

Most of the premiums are held for corporate partners, the Hobey comittee (my friend always has awesome seats...bastard! :p) etc and will never see the light of day. However, I severely doubt even the mighty NCAA has enough partners to warrant them keeping ALL 1900 seats. I was selling suite tickets last year in Tampa for $375 for the three games. I expect they will approach the $500 mark in Pittsburgh and Philly. Much higher than that and I'll have to pass as $375 was close to the breaking point for people last year, and suite tickets hit the secondary markets for $200.

It really is a crappy policy, but I'm not sure how much of the blame goes on the NCAA and how much goes on CEC.
 
Re: Frozen 4 Priority Number Confirmation email

Actually, that has usually not been the case, technically. Depending on the host arena (I'm guessing), many times (since '95 at least) I have received a letter during the late summer acknowledging that I "won" the lottery and that told me what my seat locations were going to be. So at least some of the arenas did give out seat assignments much earlier than when the actual tickets were cut and sent out.
My recollection remains different, but you could be right.

You're certainly correct about some of the years; I guess we're differing about what happened the majority of the time. I do remember the "you won" letters as being standard. But over the course of the 11 years, I still think we had to wait until later for the seat assignments "most" of the time. Sometimes we didn't know until the tickets themselves arrived.

Could very well be that for the more recent years you're correct. I paid very close attention to the lottery from it's start in 2002 through the Detroit. Since then I've fallen off the wagon a bit. Non-hockey factors have gotten in the way of my FF experience the last few years -- particularly the time immediately following the tournament when I used to do a detailed lottery analysis. Also, for the last three years, all lottery applicants have gotten tickets. That's made the subject a little less compelling. ;) Gotta admit, the new system has rekindled my interest, if nothing else.

EDIT: 1995 through 2001 weren't lotteries, they were first come, first served sales. Sometimes there were complications, such as when attendees at the 2000 Regional in Albany got preference for the same seats for the 2001 FF. But the point remains that applications were filled in the order received. Under those circumstances, I can easily imagine that the confirmation letter included the seat location. Although I purchased tickets for all but one of those tournaments, I honestly have no recollection either way on this.

Most of the premiums are held for corporate partners, the Hobey comittee (my friend always has awesome seats...bastard! :p) etc and will never see the light of day. However, I severely doubt even the mighty NCAA has enough partners to warrant them keeping ALL 1900 seats.
Ah. So members of the public on the wait list aren't trying to access a block of 1900 seats. The number will be much smaller, and there's even a slight possibility of no public sale at all. VERY difficult to bypass the lottery and count on the premium seats under this scenario.

I was selling suite tickets last year in Tampa for $375 for the three games. I expect they will approach the $500 mark in Pittsburgh and Philly. Much higher than that and I'll have to pass as $375 was close to the breaking point for people last year, and suite tickets hit the secondary markets for $200.
Interesting. I'll describe that as high end, but not off the chart for a suite. While beyond the budget of most Frozen Four attendees, filling up one suite with USCHO people could still work. Hope so!

It really is a crappy policy, but I'm not sure how much of the blame goes on the NCAA and how much goes on CEC.
Good question.

I will say that at least now the public has a chance to get in on the premium seats. While I stand by the critique in my last post, I'd certainly allow that this is better than being precluded entirely. Who gets credit for the positive angle? We don't know that either. We will get a little insight on these issues when see Philly's ticket set-up. In other words, is this year's set-up for Pittsburgh only, or are these permanent changes made by the NCAA?

In any event, the credit/blame factor isn't my primary interest here. Rather, the main goal is helping USCHO members do as well as they can in the ticket process, whatever that system winds up being in any given year.
 
Last edited:
Re: Frozen 4 Priority Number Confirmation email

I am a priority 6 and have not received my email yet. I have a Hotmail address on file with the Frozen Four and thought I got all of my spam (except I kept allowing emails from them to be approved into my inbox). I tried calling that 866-208-0048 about 10 minutes ago (7:15 Central) and it just played hold music for about 5 minutes. I figured they must be closed and hung up and will try again tomorrow or this weekend. Thanks to the other person that is a priority 6 that posted (I'm sorry, I don't remember who it was and didn't go back to look) about when tickets go on sale to us. I at least have a few days now to get things straightened out before it's time to buy my tickets.
 
Re: Frozen 4 Priority Number Confirmation email

I posted this just before 10:00 am this morning:

I see the email to 7's went out. I didn't get it and checked my spam and it is not there. Can anyone send me the link? I emailed NCAA and I'm waiting for a repspones. Called Veritix and they are not open yet.

Thanks

I would like to share my story and displeasure with this whole system. As you can see I am a Priority 7. I got all the emails reminding me about the new system and confirming my priority number. I am using Comcast for email and regularly check my Spam folder. I found this great thread in the early days of the first week of October and read all of the information, complaints, suggestions and updates on which levels had recevied emails. I am so glad I did.

I checked last week and didn't see my level listed yet. I checked this morning at 9:45 am and saw that last week a 7 posted he had his emial (I must have checked before he posted). I double checked my emails on both my phone and the website. I checked the spam folder and nothing. I shot off a quick email to the NCAA email address they gave and got the standard response that they would reply .... I called Vertix (thankfully someone posted the nubmer in this thread) and they were closed, opening at 10.

I called at 10 and they were still closed. I called back, spoke with a woman who put me on hold and then I was disconnected. Called right back and was on hold for 1-2 minutes when a guy picked up. He asked me my name, billing address and then he told me the best tickets avialable were section 117, row L. (Wait, what, I have to buy the tickets over the phone? I didn't even have the seating chart up). I tried opening the seating chart at the Consol Energy Center site and it was not a simple process. I bought these tickets. I recieved a confirmation email about a minute later -at least that one came through.

The seats are between the goal and the corner and just above the glass (per the Consol seating chart). I usually get seats more towards the blue line still in the corner, but at the club or nosebleed level.

I am not all happy with how this turned out.

I guess the one thing people can take away from my experience, is to be prepared to buy tickets when you call Veritix. At least they answered relatively quickly and I wasn't told that they would have to look into my situation and just helped me buy the tickets.

Good luck to those of you who haven't recevied your emails yet, I hope you fare better than I did.

2nd UDPATE: About 30 minutes after I bought the tickets, a forwarded copy of the purchase email came through. It must have been in response to my email to the NCAA. I was able to log in and look at what was available and I probably would have been in the same area if I had been able to make my own choice. Makes me feel a little bit better, but someone still dropped the ball and I didn't enjoy this process.

All sections in the upper level were open, the four corners and behind the North net.
 
Last edited:
Re: Frozen 4 Priority Number Confirmation email

I just picked up my tickets (Pri 7). Got front row of the 200 level in the corner. Same kind of angle as I had last year, but no club seats were available to choose, so first row of the upper deck it is.

There look to be scattered singles in the lower deck, and tons of seats available in the 200 level.
 
Re: Frozen 4 Priority Number Confirmation email

I called at 10 and they were still closed. I called back, spoke with a woman who put me on hold and then I was disconnected. Called right back and was on hold for 1-2 minutes when a guy picked up. He asked me my name, billing address and then he told me the best tickets avialable were section 117, row L. (Wait, what, I have to buy the tickets over the phone? I didn't even have the seating chart up). I tried opening the seating chart at the Consol Energy Center site and it was not a simple process. I bought these tickets. I recieved a confirmation email about a minute later -at least that one came through.

The seats are between the goal and the corner and just above the glass (per the Consol seating chart). I usually get seats more towards the blue line still in the corner, but at the club or nosebleed level.

I am not all happy with how this turned out.

I guess the one thing people can take away from my experience, is to be prepared to buy tickets when you call Veritix. At least they answered relatively quickly and I wasn't told that they would have to look into my situation and just helped me buy the tickets.

Good luck to those of you who haven't recevied your emails yet, I hope you fare better than I did.


I logged on at 10:00 a.m. and it only listed 1 single seat in each of the lower bowl sections available.
I think you did well with the section 117 seats. Next year I'll try calling and see what they offer.
 
Re: Frozen 4 Priority Number Confirmation email

Logged in this morning right at 9:00 Central and got 3 seats high up in section 120 as a Priority 7
 
Re: Frozen 4 Priority Number Confirmation email

I tried calling that 866-208-0048 about 10 minutes ago (7:15 Central) and it just played hold music for about 5 minutes. I figured they must be closed and hung up and will try again tomorrow or this weekend.

...I called Vertix (thankfully someone posted the number in this thread) and they were closed, opening at 10...

...I called at 10 and they were still closed. I called back, spoke with a woman who put me on hold and then I was disconnected. Called right back and was on hold for 1-2 minutes when a guy picked up. He asked me my name, billing address and then he told me the best tickets avialable were section 117, row L. (Wait, what, I have to buy the tickets over the phone? I didn't even have the seating chart up). I tried opening the seating chart at the Consol Energy Center site and it was not a simple process. I bought these tickets. I recieved a confirmation email about a minute later -at least that one came through...

...I guess the one thing people can take away from my experience, is to be prepared to buy tickets when you call Veritix...
Valuable lesson here. If you need help from Customer Service, call the day before your ordering window opens. If you wind doing a phone order, you can always call back the next day. But evidently no one is available to help right before the tickets go on sale. (10 AM Eastern, 9 AM Central, etc.)
 
Re: Frozen 4 Priority Number Confirmation email

I got an email today about purchasing tickets for the NCAA Regionals. I took a look at what is available for the Providence regional and was shocked to find the "Best Available" seats were in section 127 on the corner about 8 rows up. I could not move any closer to center. Sorry, but I cannot believe all of those seats have been sold. Given that I have bought front row seats on game day at various regionals in the Northeast I am rather surprised.
 
Re: Frozen 4 Priority Number Confirmation email

Priority 6 here, was disappointed in what was left. Right at 10h00 EDT there were a few first row seats in 226, 227, and 229. Maybe same on the other side. Single seats in 106, 108 (which I took), 116-120. Center ice upper bowl sections 201-204 and 218-221 were upper rows only. I've had much better seats last three years through the lottery.

I was not going to buy this year, wife and I are 95% likely skipping out, but I know someone who has a single Penguins ticket for the last 20 or so years when his wife died, so I'll just give it to him and buy another priority point for $208. If there is no NHL this year, he'll be thrilled.

*I just spoke with the guy, he's thrilled.
 
Re: Frozen 4 Priority Number Confirmation email

Freds it looks like the NC$$ is holding all the good seats for those buying the "Package Plans" to be released later at a premium price.....they are listed but do not work ATT

I got an email today about purchasing tickets for the NCAA Regionals. I took a look at what is available for the Providence regional and was shocked to find the "Best Available" seats were in section 127 on the corner about 8 rows up. I could not move any closer to center. Sorry, but I cannot believe all of those seats have been sold. Given that I have bought front row seats on game day at various regionals in the Northeast I am rather surprised.
 
Re: Frozen 4 Priority Number Confirmation email

I logged in on Thursday and bought as a priority 7. I was able to get a very good seat, front row behind the glass. Section 118 Row A.

The processing and shipping fee way over though. Anybody find it the same regarding fees?
 
Re: Frozen 4 Priority Number Confirmation email

Row CC. Can't remember what section. 100 level, one of the corners. I'd rather be upper level, really. In the corner isn't my thing.
 
Re: Frozen 4 Priority Number Confirmation email

I logged in on Thursday and bought as a priority 7. I was able to get a very good seat, front row behind the glass. Section 118 Row A.
The polls are still open, but you may have just won the lottery -- assuming that you paid face value for your tournament package, meaning $200. Unless every one of us at the top priority levels missed something, that seat wasn't for sale during our purchasing windows.

As for an explanation, the only thing I can come up with is that a couple of sets of premium tickets were sold in such a way that created a single. That single, in turn, was then placed in the public lottery. I honestly don't know whether to believe that. But in light of the facts we do have, it's really the only guess I have that makes sense.

The processing and shipping fee way over though. Anybody find it the same regarding fees?
Just off the top of my head, I thought the shipping and handling fee was pretty reasonable. Maybe I'm forgetting something. But IIRC, wasn't the fee for the full order $8.00? Granted, for a single ticket that's a fairly high cost. But at the same time, for an order of 4, that's only two dollars per ducat.

Row CC. Can't remember what section. 100 level, one of the corners. I'd rather be upper level, really. In the corner isn't my thing.
Again, a little bit of a head scratcher. Did you do a phone order? Or perhaps you accepted "best available tickets" without doing any further digging?

Assuming you wanted upper bowl, and weren't choosy about the row, I would have thought you had your pick of virtually any of the upper level sections.
 
Re: Frozen 4 Priority Number Confirmation email

priority 4.

three seats together--

sec 201
row H

there were also three seats in 203 (one section closer to center ice), but row L
 
Re: Frozen 4 Priority Number Confirmation email

Also had Priority 4 today needing 3 tickets. Selected 218 Row G. Appeared to only be a couple single seats left in 3 of the 100 sections. Overall the seats appear similar to what we were given last year except about 5 rows closer.
 
Re: Frozen 4 Priority Number Confirmation email

three seats together--

sec 201
row H

there were also three seats in 203 (one section closer to center ice), but row L
Row 8 vs. Row 12.

Close call, but I probably would have done the same. That "detached from the event" feeling kicks in pretty quickly as you go up the rows in the upper level of an NHL building. Row 10 or lower might be a reasonable rule of thumb.

Naturally that assumes a choice. If the situation is top row or being shut out of the building, suddenly the top row starts looking a lot better.
 
Back
Top