I don't know, either. My point about UNH isn't about a single-season turnaround, it's that when a team/program has been in the dumps for an extended period of time, and no one in the program knows any better, it's hard to turn the mentality of that group around overnight. Maybe your HS football team was wracked with injuries the previous season, or benefited from a big group of talented underclassmen coming of age that year. Or maybe there was a coaching change?
I'm pretty sure exactly no one out there is saying that UNH's "groceries" this season are anything beyond standard grade, if that. Add a good chunk of the same coaching staff (sans Umile/plus Guiliano), and a player who lit it up as a frosh who missed most of last year (Grasso), and arguably benefited from playing on the PP with a top notch player who's no longer here … yeah, anything can happen, but the new "chef" is going to have to work largely with the same ingredients that landed the team in the cellar last season, and couldn't win a paltry 40 games over the last 3 seasons combined, with a dash of average "groceries" at best. And it's going to be tough for the new chef to upgrade the quality of his groceries until he can prove himself to be a top-notch chef by conjuring up something pretty special with standard grade groceries. That's why this year is all about Souza.
Just extending the Law of Suckiness (!) further … the UNH ticket office/marketing department has by all accounts on here been underperforming at their jobs for close to 50 years now (right, Greg?). Crappy service and a bad attitude to their customers is just part of the DNA over there. It's been passed down for decades, and what is tolerated from their employees trickles down from the upper reaches of the department. The phrase "We've got to protect our phony baloney jobs!" seems to fit here. And does it really come as a surprise that the second someone over there reaches the level of competence … they're off to another job with another program that pays them better? Between a rotating door for the top folks, and probably a lot of entrenched and under-motivated long-timers CandyCrushing their days away until retirement, that situation also seems long-term doomed.
But lucky us, we have a guy with over 40 big ones under his belt to fix this up in a jiffy …