Re: Rep Retirement Lodge 114: Who gives a...
A tale of good customer service:
I have a Blockbuster Online subscription, getting one movie at a time, and returning it in-store (right around the corner) for a free rental. Got "MST3K: Mitchell" in the mail recently, but due to my craptastic mailbox not being waterproof, all of the ink on both the mailer and the return envelope was almost entirely washed away. I attempted to return it in-store, but the bar code was too faded to scan, and the numbers beneath too faint to read (though both 'ewe and the checkout girl made valiant efforts).
I went online last night around midnight to request a new mailer, explaining in the e-mail form what had happened. After submitting the form, the website notified me that I'd receive a response in 4-8 hours. Checked my email this morning, and sure enough, there was a response at 3:22 am, explaining that they would send me a new, empty envelope (hopefully it's not raining when it arrives this time) with which I can return the DVD. On top of that, they sent me a coupon for a free in-store rental, which (though they don't know this) makes up for having to pay for the movie we rented on Friday.
Not bad.