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Nice Planet 13: This Planet Sucks

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Re: Nice Planet 13: This Planet Sucks

So how much would it suck to be a united airlines PR person today?
 
Re: Nice Planet 13: This Planet Sucks

Hate to throw things slightly off topic but, is United as bad as the stories coming out say? I mean, I'll never fly them anyway (Alaska Airlines FTW!) but I am curious.
 
Re: Nice Planet 13: This Planet Sucks

I don't see a link to this United story, but is this the one were the four non-revenue ticket holders got bumped for not having the appropriate attire a week or two ago?
 
Re: Nice Planet 13: This Planet Sucks

Kepler said:
Overbooking should be illegal.
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Every plane ticket thereby becoming non-transferable, non-refundable and not subject to any switching with payment of a fee.


Personally I love these situations. I've negotiated more free flights that I can remember due to overbooking. You've got to be flexible, though.
 
Re: Nice Planet 13: This Planet Sucks

St. Clown said:
I just found that United story. Not a smart move, United.
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From the video I saw it said that he was a doctor and needed to be where he was going that morning. Unusual that no one stepped up and too the deal. Like the article I read said United should have upped the offer for anyone willing to give up their seat until they found a taker. The bad publicity is going to cost them so much more.
 
Re: Nice Planet 13: This Planet Sucks

SJHovey said:
Personally I love these situations. I've negotiated more free flights that I can remember due to overbooking. You've got to be flexible, though.
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Then make it a choice: you can be in the at risk group and have a chance to negotiate, or you can just have a f-ckin ticket. I don't fly for fun, I fly when I need to get somewhere, and I am NOT flexible. All I want from these dirtbags is my sh-tty little seat -- not some moronic lottery.

I would pay a premium to be safe in my seat.
 
Re: Nice Planet 13: This Planet Sucks

Kepler said:
Overbooking should be illegal.
Click to expand...

Here's the thing, United never said that it overbooked the flight. United said that they had some employees that they needed to ferry to their destination so they could get to work. Overbooking is when you sell more tickets than seats available. That wasn't the case as the employees never had tickets to any of the seats.

United really screwed the pooch on this one. And United's CEO wrote a response that tried to be too even-handed. He has to protect his company, but in this case protecting the company would have been to not directly protect the flight crew or the four employees who needed a ride.

Add to that, I've already seen at least one response of someone saying they canceled their United flight perks credit card and replaced it with another carrier's card. United isn't just losing the casual consumer, but those would have once been considered "devoted" to the brand.
 
Re: Nice Planet 13: This Planet Sucks

St. Clown said:
Here's the thing, United never said that it overbooked the flight. United said that they had some employees that they needed to ferry to their destination so they could get to work. Overbooking is when you sell more tickets than seats available. That wasn't the case as the employees never had tickets to any of the seats.

United really screwed the pooch on this one. And United's CEO wrote a response that tried to be too even-handed. He has to protect his company, but in this case protecting the company would have been to not directly protect the flight crew or the four employees who needed a ride.

Add to that, I've already seen at least one response of someone saying they canceled their United flight perks credit card and replaced it with another carrier's card. United isn't just losing the casual consumer, but those would have once been considered "devoted" to the brand.
Click to expand...

Didn't hear that part. They dragged him out for their own employees? Oh, that's rich. They are so screwed.
 
Re: Nice Planet 13: This Planet Sucks

St. Clown said:
Here's the thing, United never said that it overbooked the flight. United said that they had some employees that they needed to ferry to their destination so they could get to work. Overbooking is when you sell more tickets than seats available. That wasn't the case as the employees never had tickets to any of the seats.

United really screwed the pooch on this one. And United's CEO wrote a response that tried to be too even-handed. He has to protect his company, but in this case protecting the company would have been to not directly protect the flight crew or the four employees who needed a ride.

Add to that, I've already seen at least one response of someone saying they canceled their United flight perks credit card and replaced it with another carrier's card. United isn't just losing the casual consumer, but those would have once been considered "devoted" to the brand.
Click to expand...

Man, that's even worse. I stand by what I said about overbooking, at the very least I want to opt out of their Shirley Jackson cosplay. And I hope United takes it up the junction so hard their shareholders get the STD.
 
Re: Nice Planet 13: This Planet Sucks

ScoobyDoo said:
Didn't hear that part. They dragged him out for their own employees? Oh, that's rich. They are so screwed.
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Dragged him out after slamming his face against the arm rest causing him to bleed from the mouth for their own employees.
 
ScoobyDoo said:
Didn't hear that part. They dragged him out for their own employees? Oh, that's rich. They are so screwed.
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Yes they needed some crew to be in place.
Random passengers no way. They would never select a full fare or premium passenger to boot.
Delta once offered to take someone off the plane for me because they screwed up- I was diamond and had first at standby but the gate agent was new and forgot me. I was appalled at taking someone off, and they put me in first class on the next flight.
 
Re: Nice Planet 13: This Planet Sucks

Spartanforlife4 said:
Dragged him out after slamming his face against the arm rest causing him to bleed from the mouth for their own employees.
Click to expand...

To be fair, and this is the only defensible position United has in this case, once the federal officers were on the scene, what those officers physically did to remove him from the plane is not United's decision. Everything up to that point, tie it all around United's neck like a noose.
 
St. Clown said:
To be fair, and this is the only defensible position United has in this case, once the federal officers were on the scene, what those officers physically did to remove him from the plane is not United's decision. Everything up to that point, tie it all around United's neck like a noose.
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Those aren't federal officers, they're airport cops. They rank somewhere between "Mall Cop" and "Mayberry PD" on the scale. Getting to jack around an "unruly" passenger was likely their highlight of the year.
 
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