michiganmidge
Veteran
Re: LSSU Lakers 2014 off-season thread (part 2)
Thanks for your comments, AnchorAway. In regard to my comments on the banquet, I was not attempting to mislead. When I said there were no coaches there, I was referring to the Head Coach. No attempt at false representation was intended. And the truth of the matter is that it just wasn't the same as past banquets in terms of attendance and those in attendance. But, I do believe this point is going to be seen subjectively, therefore it's not worth arguing.
With regard to the support Roque got from his AD, I still stand by my conviction. I honestly feel that if Roque had received the much needed support from his AD, it would have freed him up to spend even more time working directly with his team in further developing his players. And this should not be seen as an excuse, because it is definitely not intended as such, but it's hard to dedicate time to your number one priority when you have to take time away from that to attend to the duties - day to day and otherwise - that aren't being done or accomplished by someone else because the resources just aren't in place. The truth is that Roque had one full-time assistant and one part-time assistant. And a volunteer video person. This is simply not tolerable. Roque had to attend to details and duties that should have been covered by SOMEONE else within the program. And being the pragmatist that I am, I know that there are only so many hours in a day to get the job done and when those hours are spent spinning your wheels on things that aren't accomplishing your main task, that main task will suffer. THIS is where the AD should have gone to bat and gotten him what he needed. But, what is done, is done. And cannot and won't be changed. The only thing that CAN be changed is to take a long hard look at the AD, because she is still there. And mark my words, if it's business as usual for her, Whitten will do no better!
With regard to the tickets office, I can assure you that the one story I told you is absolutely true. I withheld the name of the fan who was sent away ticketless because there is no point in putting that out there. I do, however, have to disagree with you regarding the ticket office hours. You said that it's difficult to have the office open every day of the week. Au contraire! It is an office staffed by an office manager, and many work-study students. That same office manager has many other duties in addition to the selling of tickets for sporting events. She is a full-time employee, and as ANY full time employee should be expected to be at her job 40 hours per week executing the functions of her job. During her lunch hour and breaks, there should be a student employee in that office covering anything that would come up in her absence, i.e. selling tickets, answer the phone, etc. There is literally no excuse for there NOT to be a body in that office ready and prepared to sell a ticket to a fan seeking to purchase one. And furthermore, the AD is the person who oversees this office and operations. SHE - above all else - should fully understand the functions of the office, and have the ability to step in and do those functions if the situation calls for it, i.e. the example I cited in my pervious post. This sort of thing doesn't happen every day of the week, but it does happen. And when it happens, it's simple Customer Service 101 that the customer should walk away happy and satisfied, not disgruntled and irritated. I, for one, am someone who has attempted to buy tickets from that office and have experienced a similar situation where I had to come back two to three times to get what I needed. That is simply NOT ACCEPTABLE!!! Like you said, given the attendance woes the Lakers have experienced in past year, this simply should never happen! Customer service is paramount! And, unfortunately, the current AD does not adhere to that policy.
What struck me as funny when I wrote my earlier post is that what the AD has done to our student section sounds like what an AD at the high school level might do on a game day. And that made me laugh! She is the AD of a Division 1 hockey program, and she is spending a large portion of her time on game day monitoring and policing college students! There is nothing offensive - in my opinion - that has ever come from our student section! They are COLLEGE STUDENTS afterall! Apparently this AD has never been to Yost! The pots and pans should be permitted; the inflatable sticks should be allowed; the cheers should prevail; and the students should be allowed to cheer as they wish! For some unknown reason, the AD is spending far more time on ridiculous aspects of a job that I believe belongs to someone else entirely - say maybe the facilities manager or security, just to name a few - that it makes me wonder HOW she has the time to fulfill the objectives and requirements of what is supposed to be her job! It's time for a change.
Thanks for your comments, AnchorAway. In regard to my comments on the banquet, I was not attempting to mislead. When I said there were no coaches there, I was referring to the Head Coach. No attempt at false representation was intended. And the truth of the matter is that it just wasn't the same as past banquets in terms of attendance and those in attendance. But, I do believe this point is going to be seen subjectively, therefore it's not worth arguing.
With regard to the support Roque got from his AD, I still stand by my conviction. I honestly feel that if Roque had received the much needed support from his AD, it would have freed him up to spend even more time working directly with his team in further developing his players. And this should not be seen as an excuse, because it is definitely not intended as such, but it's hard to dedicate time to your number one priority when you have to take time away from that to attend to the duties - day to day and otherwise - that aren't being done or accomplished by someone else because the resources just aren't in place. The truth is that Roque had one full-time assistant and one part-time assistant. And a volunteer video person. This is simply not tolerable. Roque had to attend to details and duties that should have been covered by SOMEONE else within the program. And being the pragmatist that I am, I know that there are only so many hours in a day to get the job done and when those hours are spent spinning your wheels on things that aren't accomplishing your main task, that main task will suffer. THIS is where the AD should have gone to bat and gotten him what he needed. But, what is done, is done. And cannot and won't be changed. The only thing that CAN be changed is to take a long hard look at the AD, because she is still there. And mark my words, if it's business as usual for her, Whitten will do no better!
With regard to the tickets office, I can assure you that the one story I told you is absolutely true. I withheld the name of the fan who was sent away ticketless because there is no point in putting that out there. I do, however, have to disagree with you regarding the ticket office hours. You said that it's difficult to have the office open every day of the week. Au contraire! It is an office staffed by an office manager, and many work-study students. That same office manager has many other duties in addition to the selling of tickets for sporting events. She is a full-time employee, and as ANY full time employee should be expected to be at her job 40 hours per week executing the functions of her job. During her lunch hour and breaks, there should be a student employee in that office covering anything that would come up in her absence, i.e. selling tickets, answer the phone, etc. There is literally no excuse for there NOT to be a body in that office ready and prepared to sell a ticket to a fan seeking to purchase one. And furthermore, the AD is the person who oversees this office and operations. SHE - above all else - should fully understand the functions of the office, and have the ability to step in and do those functions if the situation calls for it, i.e. the example I cited in my pervious post. This sort of thing doesn't happen every day of the week, but it does happen. And when it happens, it's simple Customer Service 101 that the customer should walk away happy and satisfied, not disgruntled and irritated. I, for one, am someone who has attempted to buy tickets from that office and have experienced a similar situation where I had to come back two to three times to get what I needed. That is simply NOT ACCEPTABLE!!! Like you said, given the attendance woes the Lakers have experienced in past year, this simply should never happen! Customer service is paramount! And, unfortunately, the current AD does not adhere to that policy.
What struck me as funny when I wrote my earlier post is that what the AD has done to our student section sounds like what an AD at the high school level might do on a game day. And that made me laugh! She is the AD of a Division 1 hockey program, and she is spending a large portion of her time on game day monitoring and policing college students! There is nothing offensive - in my opinion - that has ever come from our student section! They are COLLEGE STUDENTS afterall! Apparently this AD has never been to Yost! The pots and pans should be permitted; the inflatable sticks should be allowed; the cheers should prevail; and the students should be allowed to cheer as they wish! For some unknown reason, the AD is spending far more time on ridiculous aspects of a job that I believe belongs to someone else entirely - say maybe the facilities manager or security, just to name a few - that it makes me wonder HOW she has the time to fulfill the objectives and requirements of what is supposed to be her job! It's time for a change.
