FTD sucks. Tried to send flowers to a funeral today. It was the weekend when I ordered so called so I would know they got it right. They promised delivery to the funeral home by 9. Funeral is at 10. I gat a call at 11:15- they were unable to deliver. I ask for the Stupidvisor. Can they send it somewhere else. UNHAPPY but I settle on sending it to my bro and SIL house. I give the info. They will call and apologise and deliver to them. Get a call 30 min later- They don't deliver there- is there another address? Sure, let me tell them to move so you can deliver the flowers. No there is no other address. Then they want to Fed Ex it. I tell them no. It is a 'garden arrangement'. VT is very cold and I have no idea when they will be home. It could freeze. I tell the guy to call another florist with another service in the area and have them deliver fix it because you screwed up. Hold for 10 minutes to hear again there are no FTD florists. Again I tell him I don't care- use another florist and fix it. He says he will.
A few hours later I get a confirmation email that they have Fed Ex'd the arrangement to the address with the recipient being the DEAD PERSON from the funeral. So now they are resurecting people?? I wasn't home when the email came. Called this evening. 2 supervisors later, still not in this country, and the guy is trying to tell me they can't cx the order because I agreed to go forward with the Stupidvisor this AM. I got a 10$ coupon for my distress.
I go ballistic. I somehow do not believe I have agreed to send flowers to the
DEAD PERSON, who is now in the ground to my SIL address. I refused the order and the guy just went ahead anyway. WHat good is a 10$ coupon when I have no intention of ever using FTD again? Long pause on phone. He agrees to cx the order (not holding my breath). He thinks I am unreasonable because I should understand I need to send it to another address. Maybe I should find the plot # in the cemetery???
I repeat~ FTD SUCKS!