WCHA TV – Questions, Comments, Complaints, etc.

[Seawolf Fan]

Re: WCHA TV – Questions, Comments, Complaints, etc.

Re: WCHA TV – Questions, Comments, Complaints, etc.

Ivan responded to my email to EverSport support. Ivan is the customer support representative team lead for Inplayer in London... Their specialty is "monetizing digital content"... What a cluster....

The good news is they promised to refund 20% of my season package price plus the foreign transaction fee (once I provide documentation of the fee). It's supposed to be credited on the 15th of the month. We'll see.

The moral of the story - Everyone experiencing crummy broadcasts should sent them a note requesting a refund. Few things will get their attention like having to give back money. Let's call it de-monetization....

I'm happy you're receiving a refund.
That does not solve the problem.
The problem is an inferior product at an inflated price.
The new commissioner needs to do a better job or we need a newer commissioner to do the job.

 

[JohnsonsJerseys]

Re: WCHA TV – Questions, Comments, Complaints, etc.

Re: WCHA TV – Questions, Comments, Complaints, etc.

The new commissioner needs to do a better job or we need a newer commissioner to do the job.

Actually we just need to see our current commissioner in higher resolution...
Ryan J

 

[rustedblades]

Re: WCHA TV – Questions, Comments, Complaints, etc.

Re: WCHA TV – Questions, Comments, Complaints, etc.

Is anyone else having trouble with the full screen function for archived games. When I go to full screen the screen gets slightly larger but moves to the upper left with a large white band below and to the right. I sent a message to the provider and they said they are working on it so it must be a known problem. It has worked at times and when I go back to watch even a game that worked previously it acts up?
One plus is they finally got the games to play on Android devices. Just got it going for this past weekend.
Like many on here I am disappointed with the video quality and have sent an email to the WCHA info email. Like others; no response.
Way less bang for the buck this year compared to last. Hope they get there act together. I wish I could find Commissioner Robertson's podcast where he states his 3 goals as commissioner of the WCHA; can't remember exactly how he stated them but I am fairly certian he is failing on at least one point with this WCHA.TV debacle.

 

[Shirtless Guy]

Re: WCHA TV – Questions, Comments, Complaints, etc.

Re: WCHA TV – Questions, Comments, Complaints, etc.

Direct from the Michigan Tech AD:

Tim -
Thank you for the email. We continue to work with America One to solve the issue as we are frustrated as well. As many customers have pointed out, we know that our feed to America One is much better quality then what is streamed to you. The intra-squad game, as well as the other sports productions that we are doing, are proof of this.

We have a call scheduled with America One tomorrow. We are hopeful that we can find resolution and improve the quality.

Warmest regards and Go Huskies!

Suzanne

 

[JohnsonsJerseys]

Re: WCHA TV – Questions, Comments, Complaints, etc.

Re: WCHA TV – Questions, Comments, Complaints, etc.

Ah, so it's a form letter. (I got the same letter). Well at least its good to hear that what Tech can provide IS better than what we are seeing. Hopefully they can work out a way with America1 to get it to the end user.
Ryan J

 

[<3_Blizzard]

Re: WCHA TV – Questions, Comments, Complaints, etc.

Re: WCHA TV – Questions, Comments, Complaints, etc.

I got the same letter as well. Also got a response from the WCHA which wasn't much of a response:

First, we truly appreciate your support of WCHA hockey.

The WCHA and America ONE Sports/EverSport are focused on providing as many broadcasts in HD as possible this season. Some of our venues have limitations, including some unforeseen; as a result, we are unable to deliver all games in HD.

We are diligently working with our partners and member institutions to provide the highest quality broadcasts possible throughout the 2014-15 season.

 

[Shirtless Guy]

Re: WCHA TV – Questions, Comments, Complaints, etc.

Re: WCHA TV – Questions, Comments, Complaints, etc.

I got the same letter as well. Also got a response from the WCHA which wasn't much of a response:

I haven't gotten a response from Eversport yet about my request for a partial refund.

All I know is that the WCHA really punted on this one ruining most of the goodwill from last season but increasing the price and not getting a quality company to run this endeavor.

 

[JohnsonsJerseys]

Re: WCHA TV – Questions, Comments, Complaints, etc.

Re: WCHA TV – Questions, Comments, Complaints, etc.

we are unable to deliver all games in HD...

Ahh, hello WCHA - your current provider is unable to deliver ANY games in HD.
Ryan J

 

[JohnsonsJerseys]

Re: WCHA TV – Questions, Comments, Complaints, etc.

Re: WCHA TV – Questions, Comments, Complaints, etc.

I got a form reply from "Eversport" (Inplayer, whoever that is) today. I requested, and received*, a 20% refund on the full season package.

Thank you for contacting us.
First, we truly appreciate your support of WCHA hockey.
The WCHA and America ONE Sports/EverSport are focused on providing as many broadcasts in HD as possible this season. Some of our venues have limitations, including some unforeseen; as a result, we are unable to deliver all games in HD.
We are diligently working with our partners and member institutions to provide the highest quality broadcasts possible throughout the 2014-15 season.
* As a compensation for the technical problems we decided to settle partial refunds twice a month and your refund of 20% will be processed on Nov 15th.
We will get back to you when this is completed and we apologize for the inconvenience.
Kind Regards,
Svetlana
Svetlana Tasevska
Customer Support Representative
phone: +44 20 795 202 80
phone: +1 84 55 76 58 82
email: svetlana@inplayer.com
website: www.inplayer.com

 

[Shirtless Guy]

Re: WCHA TV – Questions, Comments, Complaints, etc.

Re: WCHA TV – Questions, Comments, Complaints, etc.

I got a form reply from "Eversport" (Inplayer, whoever that is) today. I requested, and received*, a 20% refund on the full season package.

Thank you for contacting us.
First, we truly appreciate your support of WCHA hockey.
The WCHA and America ONE Sports/EverSport are focused on providing as many broadcasts in HD as possible this season. Some of our venues have limitations, including some unforeseen; as a result, we are unable to deliver all games in HD.
We are diligently working with our partners and member institutions to provide the highest quality broadcasts possible throughout the 2014-15 season.
* As a compensation for the technical problems we decided to settle partial refunds twice a month and your refund of 20% will be processed on Nov 15th.
We will get back to you when this is completed and we apologize for the inconvenience.
Kind Regards,
Svetlana
Svetlana Tasevska
Customer Support Representative
phone: +44 20 795 202 80
phone: +1 84 55 76 58 82
email: svetlana@inplayer.com
website: www.inplayer.com

I got the same thing...I love how the school blames AmericaOne and Eversport blames the school.

 

[tomthumb]

I got the same thing...I love how the school blames AmericaOne and Eversport blames the school.

I have the promise of a refund on the 15th of the month as well from Ivan. He must work with Natasha, 'cuz he sent me the exact same letter... Anyone hear from Boris?

Finally heard back from AmericaOne:

"We apologize for your viewing issues and we are continually working on these problems. In trying to access your account, we find no purchases through America One, which tells us that your purchase was made through the EverSport site, who is in charge of the broadcasts for the WCHA. We do not have a way to prorate season passes so you will need to contact support@invideous.com or billing@eversport.tv for help in this matter. For future emails, these 2 addresses are the ones you should use in regard to your viewing issues."

Interesting how they want to make sure that I contact one of the other two companies in this menage-a-trois to sort out any future "viewing issues" (NOT broadcasting issues). Good to know they are "continually working on these problems..."

I copied the head of UAA Media Relations with my complaint letter to let them know what was going on and suggested that the University pressure the broadcasters, too. It was forwarded to the AD, Asst. AD and others. Heard back from Dallas Baldwin - Assoc Media Relations Director. This was the first she had heard of the problems.

I heard back from the WCHA commish, Bill Robertson, with minutes of sending him a copy of the complaint. Kind of a rah-rah, go-team-go, stick-with-us response, but at least he knows there are problems.

Assuming this week's broadcasts are still garbage, I encourage everyone to keep letting EverSport, America One, Invideous, WCHA commish, your school AD/media relations people, Ivan and Natasha know that the broadcasts still do not measure up to their promises and that you will continue to seek refunds for lousy service. Then again, maybe it will all be fine this week, with HD broadcasts and free beer for all...

 

[gfmorris]

Re: WCHA TV – Questions, Comments, Complaints, etc.

Re: WCHA TV – Questions, Comments, Complaints, etc.

There may be something to the bandwidth-at-the-venue complaints, because UAH is putting in a dedicated line. But if we do that and there are still problems, well ...

I expect that a big part of the problem is that Eversport isn't using Octoshape, which AmericaONE was using to send HD out. I'll confirm that tonight when I'm watching the Air Force game.

GFM

 

[manurespreader]

Re: WCHA TV – Questions, Comments, Complaints, etc.

Re: WCHA TV – Questions, Comments, Complaints, etc.

Me being a skeptical sort, I wonder if eversports got this deal because they knew someone who knew someone. They certainly didn't get it because of previous high quality productions.

I would also bet that it's not going to make the league much money this year. My only hope is we are not locked into a long term contract.

 

[Shirtless Guy]

Re: WCHA TV – Questions, Comments, Complaints, etc.

Re: WCHA TV – Questions, Comments, Complaints, etc.

So this happen on twitter:

Looking for a place to watch #cawlidgehawkey tonight? http://WCHA.tv has four live games tonight!

@WCHA_MHockey will any of them actually be in HD tonight like promised at the beginning of the season?

That exchange got me the following email:
Tim,

Good afternoon, and I hope you are well. I saw your tweet regarding WCHA.tv and HD telecasts. First, thank you for your support of the WCHA. We certainly understand your frustration with the streaming quality to date and are disappointed that you have not had a good experience.

The WCHA, America ONE and EverSport are focused on providing as many broadcasts in HD as possible this season. A few of our venues have experienced limitations, including some unforeseen; as a result, we have been unable to deliver all games in HD.

We are diligently working with our partners and member institutions to explore every possible aspect of the service, from production to streaming avenues, and to rectify whatever issues are continuing to prevent some subscribers from receiving the product our fans desire and deserve.

Please be patient and it is our promise to continue working as hard and quickly as possible to make this better for you and all consumers.

Again, we appreciate you being a fan of the WCHA!

Best,
Matt

Matt Hodson

 

[aygwm2]

Re: WCHA TV – Questions, Comments, Complaints, etc.

Re: WCHA TV – Questions, Comments, Complaints, etc.

I'm thinking of watching the Ferris @ NMU game tonight. I had the season package with AOne the last two years and had next to no problems. For some reason I decided not to purchase the package this year because of the change of provider. Guess I'm glad I didn't. So, should I give EverSport a try tonight or not? Any suggestions?

 

[Shirtless Guy]

Re: WCHA TV – Questions, Comments, Complaints, etc.

Re: WCHA TV – Questions, Comments, Complaints, etc.

So this happen on twitter:







That exchange got me the following email:
Tim,

Good afternoon, and I hope you are well. I saw your tweet regarding WCHA.tv and HD telecasts. First, thank you for your support of the WCHA. We certainly understand your frustration with the streaming quality to date and are disappointed that you have not had a good experience.

The WCHA, America ONE and EverSport are focused on providing as many broadcasts in HD as possible this season. A few of our venues have experienced limitations, including some unforeseen; as a result, we have been unable to deliver all games in HD.

We are diligently working with our partners and member institutions to explore every possible aspect of the service, from production to streaming avenues, and to rectify whatever issues are continuing to prevent some subscribers from receiving the product our fans desire and deserve.

Please be patient and it is our promise to continue working as hard and quickly as possible to make this better for you and all consumers.

Again, we appreciate you being a fan of the WCHA!

Best,
Matt

Matt Hodson

I replied with my concerns, a comment on the finger pointing and mentioned the idea of going the way of RPI and got this reply:

Tim,

We truly all want this to work as much as you – and all of our fans – do.

I am sorry to hear that there is a perception of finger-pointing. I can assure you that we are all working together to solve each and every possible issue. We will be running even more tests across every avenue, and potential fixes, this evening.

I also appreciate the information you provided. At this point, it remains our sincere belief that the infrastructure that exists through our partners, which utilize the same platform for streaming services Akamai – that is used by ESPN, CBS Sports, FOX Sports and others – will be able to provide an HD-quality, user-friendly product.

Again, thank you for your patience, which I know is being tried.

Best,
Matt

 

[gfmorris]

Re: WCHA TV – Questions, Comments, Complaints, etc.

Re: WCHA TV – Questions, Comments, Complaints, etc.

Me being a skeptical sort, I wonder if eversports got this deal because they knew someone who knew someone. They certainly didn't get it because of previous high quality productions.

I would also bet that it's not going to make the league much money this year. My only hope is we are not locked into a long term contract.

As I noted up-thread, AmericaONE and EverSport are partners. I'm guessing that the WCHA wanted to go with "what worked", which makes a lot of sense, but that the change on the provider's end really didn't help things. [/sarcasm]

GFM

 

[Shirtless Guy]

Re: WCHA TV – Questions, Comments, Complaints, etc.

Re: WCHA TV – Questions, Comments, Complaints, etc.

Well, there is already one improvement for MTU's WCHA.tv broadcast. I can listen already, with pregame starting in about 10 minutes. Last week I couldn't listen to anything until right before puck drop.

 

[stuckinwi]

Re: WCHA TV – Questions, Comments, Complaints, etc.

Re: WCHA TV – Questions, Comments, Complaints, etc.

Well, there is already one improvement for MTU's WCHA.tv broadcast. I can listen already, with pregame starting in about 10 minutes. Last week I couldn't listen to anything until right before puck drop.

It's looking good on my AppleTV via my iPad tonight.

 

[aparch]

Re: WCHA TV – Questions, Comments, Complaints, etc.

Re: WCHA TV – Questions, Comments, Complaints, etc.

...At this point, it remains our sincere belief that the infrastructure that exists through our partners, which utilize the same platform for streaming services Akamai – that is used by ESPN, CBS Sports, FOX Sports and others – will be able to provide an HD-quality, user-friendly product...

I'm slightly confused, because I thought Akamai was just additional tubes that the interwebs flowed through. So whatever crap gets fed from America One / Eversport just gets passed through Akamai onto us. My uneducated guess is Geof is onto something by Eversport not using the same codecs to encode the higher quality feeds.

Really disappointing though that after such a great year last year whipping this package together, the WCHA shot themselves in the foot this year. I haven't seen anyone complain about the NCHC.tv package...

It's looking good on my AppleTV via my iPad tonight.

This is good to hear. All the talk of decreased quality and overseas billing made me gunshy on purchasing the package this year. Maybe I'll give a single game a whirl one of these nights.