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So they outsourced it to a 3rd party who couldnt get the job done. It probably cost them more than if the ticket office just did it like in years past, who used to do a good job with it.
Based on the email they sent out, they referred to it as a ticket booklet which makes me wonder if they actually put together a bit nice than we've gotten in recent seasons with the usual "band 'em up and throw em in an envelope.'
I understand the general convenience of digital tickets but I’ve always hated them. I do save them, and have started creating custom Black Bear cards that include the stubs in them for signatures. They are nice to have and I would hate to see them become a relic of advancing technology, even if that means I have to pay extra to get them.
I think both of you have the right idea. They should make digital the only option in the future......but also offer a commemorative ticket book each season at an additional cost. It would be a great way for the athletic department to raise more revenue and also offer fans a cool souvenir for each season.