I am utterly baffled by that. It's the easiest thing in the world. Push a few buttons, go pick it up at the pharmacy (or they mail it to you). I used to maintain the Surescripts interface. It just... worked.
Chiming in because I started with all paper, then worked with a choice and then was forced to go all Escript.
Paper the flow was simple- Discuss with the pt as you wrote the scripts. The pt saw what was written. They could bring to diff pharmacies if needed. Often the pharmacies would have loss leaders so they could save boatloads of money. If I had a really sick pt I could call the pharmacist, speak to a real person, ask availability and they would make it up so the pt didn't have to wait while feeling awful. Also if the pt had transportation issues I could call ahead so they could have it ready. (this was really imp for young Mums who took the bus or got a ride that was time sensitive
Choice of paper or EHR- OK. Could still give written scripts so the pt had a choice. They could present the script to pharmacy- often the paper was faster than it having to route thru the system, queue and wait until the set time that the tech pulled it off the system
Required EHR- Increased the time pts had to wait by hours (not an exaggeration- some places it was 3+ hrs and in a few next day). Penalized if we didn't use the system- they withheld increasing amts of our withhold if we gave paper and by the time I left there was a lifetime penalty imposed by BCBS if I went over a certain percent of paper scripts. Unable to give a VO (verbal order). No way of bypassing the wait for the pts who were in need. THere was no fast track. Pharmacies cleared orders on the hour. That meant if I submitted a script at 1:05 then they had to wait a full hour before it was taken off and then more time for it to be filled.
Often system has triggers that slow the process. Pt has Pen allergy. Prescribe Keflex- 2% cross allergy= they call hours later to ask did I know this? Am I sure. Yes, I fvcking am. Now the pt is 5 hrs without the antibx, still waiting.
If the pt had some RF that were from LT pharm and others going to local one that meant opening and closing things to get it to capture reliably. I cannot begin to list all the people I know who have issues with the scripts for acute illness being sent to LT pharm because the system can't handle switching back and forth. Error often doesn't get identified until after office is closed because people are so used to waiting hours before being able to pick up.
Push a few buttons? HAHAHAHAHA!
Write a script- Staff jots a note asking for RF and notes last appt, next appt. Quick sift thru the written chart to do review of last notes or anything else that has happened since last RF- less than a minute because they are all visible and can be skimmed--> write OK to RF with instructions. Jot a quick note to staff saying it is ready or call it in. I could do 20+ RF in less than 15 minutes.
Renewal via EHR- message asking for RF--> open multiple windows to review last notes, messages, other interactions- when was last script, last appts, insurance coverage (changes depending on time of yr). Open up med, click buttons to OK med, amount, RF. Open up another window to send message to either pt or staff. Each bit of info takes time to load, no matter how fast they load it is still way more steps and you are at the mercy of how things were entered.