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Gear Grinding 6: I'm So Over This.

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Re: Gear Grinding 6: I'm So Over This.

Just watch out for the ten dollar a month modem "rental" charge now.

I'm well aware of that.

This was the first problem I've really had with Comcast, but it was such a doozie (basically a 2+ week ordeal) that it really soured me on them. However, I don't really have much choice, due to lack of real competition.
 
Re: Gear Grinding 6: I'm So Over This.

I have plenty of competition, but know better than to switch to Comcrap, even if they claim their speeds are better.
 
Re: Gear Grinding 6: I'm So Over This.

I have plenty of competition, but know better than to switch to Comcrap, even if they claim their speeds are better.

When I basically pulled the plug (causing the ordeal) and upped my internet, I have noticed much less connection/speed issues for streaming and such. Any problems I've had, I've narrowed down to the source (Netflix does have an issue with PS3s in particular, at times, and they know this).
 
Re: Gear Grinding 6: I'm So Over This.

Never had an issue with PS3/4 and Netflix.

What problems have you had?

NW-2-5 error message. When it first happened, the Netflix Tech Support was well aware of that common message, and apparently it only pertains to PS3s. Simple fix, thankfully, but I guess it is a common thing.
 
Re: Gear Grinding 6: I'm So Over This.

What does that code mean?

It's something about the PS3 not reading the Netflix app correctly, so once in a while you have to reset your PS3 to make sure you have the most current app installed. Basically, it's a PS3 problem, because it doesn't necessarily auto-update the most current Netflix app, and you have to do it manually. I've only had to do it twice since I've had Netflix, thankfully.

What actually happens, is that the Netflix app times out, and doesn't let you connect to Netflix. The code shows up, and you have to manually fix the glitch in the PS3 settings.
 
Re: Gear Grinding 6: I'm So Over This.

I have WoW. I get ads from UVerse and Comcrap all the time. While I'm not thrilled with WoW (it seems every 3-4 months there are connectivity issues that last 24-48 hours), I know better than the switch to Comcrap.
 
Re: Gear Grinding 6: I'm So Over This.

Huh. Can't say I've ever seen that. I'll have to remember that though.

Peculiarly, I've only seen it on Sunday afternoons. Not kidding. My WAG is it has to do with volume of demand to Netflix, or PSN Network (which you have to be signed in to use the Netflix App).
 
Re: Gear Grinding 6: I'm So Over This.

You could always just buy a modem. Pays for itself within a year.

My modem is forced upon me by my ISP - Charter Cable. They have built into their service a modem rental price that you cannot escape by purchasing your own. It's weasely, but the only other option is Frontier Communications and I've already sworn off that company for issues incurred in the past.
 
Re: Gear Grinding 6: I'm So Over This.

<--- has still never had a problem with comcast a two-minute phone call hasn't fixed. Ok one exception. Once had a tech come out after talking to the phone rep for maybe five minutes. The phone rep was local too.

Tech made sure I wasn't charged for the visit. Even though I probably should have been.

My biggest gripe with Comcast is that they take my contact information, that they have because I am their customer, and they use it to have telemarketers call me. Comcast telemarketers call me about once a week, to try to convince me to add something to my service. I tell them not to call, but I'm guessing because I'm a current customer they can keep calling me.

The last time they called, I actually answered it, told them to never call me again, and that I was going to drop their internet service as soon as I have another option. Then added their phone number to my autoblock list. They've kept calling, as I can tell from my autoblocked call log, but I haven't been disturbed by it, at least.

This is a really ****ty way to treat customers, in my opinion. I hate it.

Also, try to drop their service using their website. You can't do it. They'll let you add services, but never drop on the website. Very underhanded. They make you call, and jump through the hoops of their phone system, then talk to 2 or 3 people who keep bugging you about dropping their service, before they'll actually do it. They're terrible.
 
Re: Gear Grinding 6: I'm So Over This.

Also, try to drop their service using their website. You can't do it. They'll let you add services, but never drop on the website. Very underhanded. They make you call, and jump through the hoops of their phone system, then talk to 2 or 3 people who keep bugging you about dropping their service, before they'll actually do it. They're terrible.

TWC does the same thing when you try to drop anything.
 
Re: Gear Grinding 6: I'm So Over This.

My biggest gripe with Comcast is that they take my contact information, that they have because I am their customer, and they use it to have telemarketers call me. Comcast telemarketers call me about once a week, to try to convince me to add something to my service. I tell them not to call, but I'm guessing because I'm a current customer they can keep calling me.

The last time they called, I actually answered it, told them to never call me again, and that I was going to drop their internet service as soon as I have another option. Then added their phone number to my autoblock list. They've kept calling, as I can tell from my autoblocked call log, but I haven't been disturbed by it, at least.

This is a really ****ty way to treat customers, in my opinion. I hate it.

Also, try to drop their service using their website. You can't do it. They'll let you add services, but never drop on the website. Very underhanded. They make you call, and jump through the hoops of their phone system, then talk to 2 or 3 people who keep bugging you about dropping their service, before they'll actually do it. They're terrible.
You have to state, specifically, "Put me on your Do Not Call list." I think there's a legal connection made by using that specific language. My old cable and internet provider used to call all the time, though now it's just my internet provider. When I said those words the calls stopped coming in completely.
 
Re: Gear Grinding 6: I'm So Over This.

TWC does the same thing when you try to drop anything.

I love the way Dish does it. You can add and drop very easily on their website. You can change month to month, and it is as simple as going in and checking or unchecking a box next to the service you want. Very customer friendly, and very easy to use.
 
Re: Gear Grinding 6: I'm So Over This.

I love the way Dish does it. You can add and drop very easily on their website. You can change month to month, and it is as simple as going in and checking or unchecking a box next to the service you want. Very customer friendly, and very easy to use.

You forgot the $5 downgrade/sidegrade charge (assuming they still have it, and it's still at that price).
 
Re: Gear Grinding 6: I'm So Over This.

Also, try to drop their service using their website. You can't do it. They'll let you add services, but never drop on the website. Very underhanded. They make you call, and jump through the hoops of their phone system, then talk to 2 or 3 people who keep bugging you about dropping their service, before they'll actually do it. They're terrible.

http://www.huffingtonpost.com/2014/07/14/the-comcast-call-from-hell_n_5586476.html
http://www.huffingtonpost.com/2014/08/11/comcast-customer-service-phone-call_n_5668191.html

I can understand the whole personal dealing, as they want to make sure it is specifically you. They've probably had hack issues in the past.
 
Re: Gear Grinding 6: I'm So Over This.

You forgot the $5 downgrade/sidegrade charge (assuming they still have it, and it's still at that price).

I believe that it is only if you drop a service that you have had for less than 3 months....so yeah, if you add/drop month to month you would have to pay that, but I don't think I've had to pay it because I've never dropped something so quickly after adding it.
 
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