Re: What is it with B2TV?
What's the deal with B2TV? I have seen maybe 1 full game all season that's allegedly webcast (whatever the term is) for my kid's team (Niagara U). Repeated e-mails to them go into a black hole. I signed up for a season's worth of games and have been sorely disappointed, not to mention RIPPED OFF!
I thought maybe it was just Niagara U with the problems but tonight's game is at Mercyhurst and the same "Preparing Video Please Stand By" is the result.
Sign me p.o.'d in the extreme,
Fuzzy
A few years ago you could speak to someone when their service wasn't functioning properly or at all...someone actually answered the phone...even on a Saturday a couple of different times...but that didn't last long. They quickly became real short on customer service...pre-programmed generic computer generated responses is what you get for the last 2 years while you sit and wait for the game to either start or start for the 3rd, 4th or maybe 10th time. Sometimes the response/directions given are totally irrelevent to your situation.
A "black hole" is an accurate description...I've had no broadcast of several games in that period of time that, as you know, were paid for up front and every request for a refund for that particular game, if only out of principle...since the amount is trifling, has been met with silence. They don't even have the business presence and courtesy to respond to a customer. But, this is the problem with monopolies and/or oligopolies. And not only do you lose that part of your subscription but you also lose the time that you sat there waiting for it to begin because their idiotic message kept telling you to "Stand By" as if someone was actually actively engaged in trying to fix the problem. One of the links provided on their site to email them if you are experienceing problems, doesn't work!...it doesn't allow you to email them...at least it still didn't as of a few months ago...and several eventual emails to them advising them of that problem changed absolutely nothing. I was later told that no one works there on the weekends. At times I was later told that the problem was at the particular arena in question with cables that weren't connected properly or reception or whatever.
For the most part you can only conclude that they've got your money and they don't care. I've even strongly suggested to them that they should change the name of their firm to B2DeadTV to more accurately reflect the level of service that they provide.
On that happy note, I will pass along a contact name and number that I was fairly recently given but which I cannot vouch for since, luckily, I have not yet had the displeasure of having to use it.
Bruce Levine @ 1-337-303-4198
Another option that I would recommend is to call the Sports Information Director at the university in question and explain your concerns since that institution is ultimately contracting B2DeadTV to "attempt" to cover their games.
Good luck to all you Dead Heads out there.
