So, my NetGear router, which is less than 1 year old, has apparently pooped out on me. At least I think it has. I called Comcast and was ableto determine that it is not the modem by hooking the ethernet cable from the modem directly to my laptop. Problem is, my modem is set up behind the television in my 2nd bedroom. At the moment I am sitting on the floor while typing this. I called NetGear and they told me the only support they could give me was email support. Which I would have to do while sitting here on the floor, and not talk to a live person, unless I wanted to pay $36.50 for the support call. Are the *ing kidding?????? So, I hung up on them. I want to replace this piece of crap router from this piece of crap company with something different. Any recommendations?
USCHO Fan Forum
This is a sample guest message. Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!
-
The USCHO Fan Forum has migrated to a new plaform, xenForo. Most of the function of the forum should work in familiar ways. Please note that you can switch between light and dark modes by clicking on the gear icon in the upper right of the main menu bar. We are hoping that this new platform will prove to be faster and more reliable. Please feel free to explore its features.
Router recommendations?
- Thread starter Scarlet
- Start date
Re: Router recommendations?
Sometimes this can just be fixed by some magical combination of unplugging/resetting the router and modem. Things like unplug the router/let it sit for a minute/replug it in, unplug the router and modem/let it sit/plug in the modem and let it get started up/plug in the router.
If you do end up replacing it, I've never had any major problems with Linksys (at least nothing I wasn't able to eventually fix with the above unplug/replug method).
Sometimes this can just be fixed by some magical combination of unplugging/resetting the router and modem. Things like unplug the router/let it sit for a minute/replug it in, unplug the router and modem/let it sit/plug in the modem and let it get started up/plug in the router.
If you do end up replacing it, I've never had any major problems with Linksys (at least nothing I wasn't able to eventually fix with the above unplug/replug method).
JF_Gophers
2147483647
Re: Router recommendations?
So you don't need a modem, you just need a router for wireless/cabled connections?
You might consider an Apple Airport. I've had mine several years without a problem. Works with both Mac+PC (I'm using windows PC currently).
Cheaper one is $99, and the nicer one is $179.
So you don't need a modem, you just need a router for wireless/cabled connections?
You might consider an Apple Airport. I've had mine several years without a problem. Works with both Mac+PC (I'm using windows PC currently).
Cheaper one is $99, and the nicer one is $179.
Patman
Rodent of Unusual Size
Re: Router recommendations?
I'll agree I have no problems but it is less than optimal... my TV can link to the internet to stream movies but i need a wired connection to do so.
I'll agree I have no problems but it is less than optimal... my TV can link to the internet to stream movies but i need a wired connection to do so.
Zudnic
Clear Eyes, Full Hearts, Can't Lose
Re: Router recommendations?
I am working on a thing for work that will result in me shipping out about a dozen routers to field personnel. So I have been hammering on this test router (TP-LINK WR541G) for about six weeks now, and it's worked great.
I chose that model because of a high score on NewEgg and a very low cost. I can definitely recommend it. But act soon, they are discontinued so they're hard to find.
I am working on a thing for work that will result in me shipping out about a dozen routers to field personnel. So I have been hammering on this test router (TP-LINK WR541G) for about six weeks now, and it's worked great.
I chose that model because of a high score on NewEgg and a very low cost. I can definitely recommend it. But act soon, they are discontinued so they're hard to find.
walrus
Wind up workin' in a gas station
Re: Router recommendations?
I second Belkin, more expensive but I've had a Belkin Pre-n for 5 years or so with few issues, always fixed by unplug-plug
I second Belkin, more expensive but I've had a Belkin Pre-n for 5 years or so with few issues, always fixed by unplug-plug
Re: Router recommendations?
I did that about three times. Then I called Comcast and we figured out that if I hard wired the modem to my laptop it worked. The modem has this one light that is orange, when it's usually green. All I wanted was for someone from NetGear to tell me what that meant. I'm going to package it back up and take it Best Buy and ask the Geek Squad. If I have to buy a new one, I will. I just don't think I should have to pay for someone to tell me that.
Thanks for all the suggestions!!
I did that about three times. Then I called Comcast and we figured out that if I hard wired the modem to my laptop it worked. The modem has this one light that is orange, when it's usually green. All I wanted was for someone from NetGear to tell me what that meant. I'm going to package it back up and take it Best Buy and ask the Geek Squad. If I have to buy a new one, I will. I just don't think I should have to pay for someone to tell me that.
Thanks for all the suggestions!!
Zudnic
Clear Eyes, Full Hearts, Can't Lose
Re: Router recommendations?
I wouldn't even bother. Replacing your router shouldn't be more than a $35 problem.
I wouldn't even bother. Replacing your router shouldn't be more than a $35 problem.
theprofromdover
The Original Dope Detector
Re: Router recommendations?
LOL! My first thought was that Scarlet did woodworking.
Craftsman.
LOL! My first thought was that Scarlet did woodworking.
SteveF
* * * * *
Re: Router recommendations?
the modem lights should not be affected by the router. if the modem lights are out/orange that is a problem with comcast. however, if you wired around the router and it actually worked then what do i know... (i guess it could be the pc activity light that shows its making a connection)
maybe the wire from the router to the computer is bad? did you try using that wire to connect the modem directly to the computer? or are you using wireless?
and the belkin n+ was recommended by cnet.com based on performance vs cost. obviously there are better ones that will cost more than the $90 this one did.
the modem lights should not be affected by the router. if the modem lights are out/orange that is a problem with comcast. however, if you wired around the router and it actually worked then what do i know... (i guess it could be the pc activity light that shows its making a connection)
maybe the wire from the router to the computer is bad? did you try using that wire to connect the modem directly to the computer? or are you using wireless?
and the belkin n+ was recommended by cnet.com based on performance vs cost. obviously there are better ones that will cost more than the $90 this one did.
Re: Router recommendations?
It's not the modem lights - sorry if I made it seem that way. It's the lights on the router itself. They're usually all green. Now one of them is orange when I hook up the ethernet cable from the modem to the router.
It's not the modem lights - sorry if I made it seem that way. It's the lights on the router itself. They're usually all green. Now one of them is orange when I hook up the ethernet cable from the modem to the router.
Re: Router recommendations?
Perhaps she does.... That's none of your dam business though!
LOL! My first thought was that Scarlet did woodworking.
Perhaps she does.... That's none of your dam business though!
Re: Router recommendations?
Does it work anyway?
You should be able to open a web page on the Router and do some diagnostic tests through the modem to the Interwebs. Look for a ping or traceroute utility and point the router to a common web site.
The orange vs. green could be a speed indicator and not indicative of a problem. If your PC plugs into your orange router port and goes green, check to see if it is connected at 1Gig. Then check if the router connects to the modem with only 100MB. There is no reason for a cable modem to need a 1Gig connection to your LAN when it has only a several meg connection out to the Cable Co. Similarly you can plug your PC into the cable modem and figure out if it is limited to a 100MB port.
The tech support call is par for the course. Depending on how they run their call center, it may cost the company around $25 to take the call, so $35 for a trouble ticket isn't too bad.
Does it work anyway?
You should be able to open a web page on the Router and do some diagnostic tests through the modem to the Interwebs. Look for a ping or traceroute utility and point the router to a common web site.
The orange vs. green could be a speed indicator and not indicative of a problem. If your PC plugs into your orange router port and goes green, check to see if it is connected at 1Gig. Then check if the router connects to the modem with only 100MB. There is no reason for a cable modem to need a 1Gig connection to your LAN when it has only a several meg connection out to the Cable Co. Similarly you can plug your PC into the cable modem and figure out if it is limited to a 100MB port.
The tech support call is par for the course. Depending on how they run their call center, it may cost the company around $25 to take the call, so $35 for a trouble ticket isn't too bad.
Re: Router recommendations?
I use linksys (cisco). I think it cost $45 works pretty good.
I would never pay $35 for a tech support... they should pay me to call them. #@$@
Looks like this guy is saying the orange light means you're connecting at 10mb instead of 100m makes sense if you can still connect to it.
http://forum1.netgear.com/showthread.php?t=475
http://resnet.uci.edu/config/NETGEARConfiguration.asp
this will access your router if it's working.
Hmm I think I need to change my router security feature
I think my IP address is at default 192.168.1.1
I use linksys (cisco). I think it cost $45 works pretty good.
I would never pay $35 for a tech support... they should pay me to call them. #@$@
Looks like this guy is saying the orange light means you're connecting at 10mb instead of 100m makes sense if you can still connect to it.
http://forum1.netgear.com/showthread.php?t=475
http://resnet.uci.edu/config/NETGEARConfiguration.asp
this will access your router if it's working.
Hmm I think I need to change my router security feature
I think my IP address is at default 192.168.1.1 Re: Router recommendations?
Scarlet, I had this same exact problem. The problem was that I had my router on top of my modem. Somehow the modem and wireless router didn't play well together and when I separated them by about 3 feet, they worked perfectly. Might not work for you, but I suppose it's the cheapest option!
Scarlet, I had this same exact problem. The problem was that I had my router on top of my modem. Somehow the modem and wireless router didn't play well together and when I separated them by about 3 feet, they worked perfectly. Might not work for you, but I suppose it's the cheapest option!
Re: Router recommendations?
My router was working fine where it was. I was online most of the day Sunday and about 6pm, I started having trouble with websites loading. So, whatever happened, just happened. I didn't do anything, didn't move it, did nothing different or out of the ordinary. And $35 to answer one question is way too much for my time and aggravation. If it was a service call to my house, different story. So, I went to Best Buy and bought a linksys. I was actually able to set it up all by myself!
My router was working fine where it was. I was online most of the day Sunday and about 6pm, I started having trouble with websites loading. So, whatever happened, just happened. I didn't do anything, didn't move it, did nothing different or out of the ordinary. And $35 to answer one question is way too much for my time and aggravation. If it was a service call to my house, different story. So, I went to Best Buy and bought a linksys. I was actually able to set it up all by myself!