Originally posted by Swansong
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Ex-I recently had a test. I had a virtual visit with my specialist. I asked if I had a referral for the visit. They said no- which they should have mentioned to me without me asking. They told me they requested 3 times with no result. I called the PCP for referral- it was in my chart there (same system) and they gave me the # in about 2 minutes. I tell them the specialist says they have contacted 3 times without result. I called Specialist back with the p/a # and mention they have no record of the requests (which is weird because they should have had one to be able to know what to refer me for). A month later the PCP office calls me to tell me the PCP wants to see me to discuss the results and do an exam because [fill in the blank]. I tell them I have already had this eval-ed. They OK'd the referral. They have to hunt in the chart to find this call and the referral. It takes them a bit to find the call. There is no record of the Specialist visit occurring. They imply that I am making this up to get out of a visit. I tell them to call the specialist.
Paper chart- Request documented on the page. P/A # written right after that. Call written on page. Result of request documented on the same page. Nice linear timeline. No need to search multiple windows or miss something because you didn't think to look in what ever window it is in. I really want to see research on how many omission errors are made from not finding something that should have been seen
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