I want to write back to a customer asking why they have a policy that makes poor business sense and contributes to the destruction of our planet that much faster.
We put some stickers on their product. They want to dual brand it, so we were supposed to ship the stickers separate, so when they decide which brand to put on it, they can put the stickers on. We ask if we can send the decals and for them to hit us with a rework fee. No, they want to return the product and have us remove the stickers, then ship it back with the loose decals. Whatever, but the product is 5' x 4' x 3' so that's a lot of shipping cost and is dumb.
We put some stickers on their product. They want to dual brand it, so we were supposed to ship the stickers separate, so when they decide which brand to put on it, they can put the stickers on. We ask if we can send the decals and for them to hit us with a rework fee. No, they want to return the product and have us remove the stickers, then ship it back with the loose decals. Whatever, but the product is 5' x 4' x 3' so that's a lot of shipping cost and is dumb.
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