Announcement

Collapse
No announcement yet.

Computer help: Can't uninstall a program

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Computer help: Can't uninstall a program

    I am trying to uninstall a trial program I use for Photoshop, Topaz Adjust, because I am trying to install a newer version of it. However when I can't install the new version because I have the old version. When I try to delete the old Topaz it says There is a problem with this Windows Installer package. A DLL for this install to complete could not be run. Contact your support personnel or package vendor."

    So now I have no access to the program via Photoshop and I can't uninstall it or reinstall it. Any ideas?
    Merrimack College Warriors
    Boston Bruins Hockey
    Stanley Cup Champions: 1929, 1939, 1941, 1970, 1972

    "Go! Go! Black and gold!
    Old-time hockey, bar the door
    Clear the track it's all-out war
    Light the lamp, throw a hit
    Black and gold never quit
    The barn is full, our team's in town
    So put 'em up boys, knock 'em down
    Drop the puck, it's time to go"
    -Dropkick Murphys


    Sports Juke - a mediocre blog - updated several time daily
    Friend us on Facebook!

  • #2
    Re: Computer help: Can't uninstall a program

    I assume you are getting an error code. If it is 1723, I believe this link will explain how to fix your problem. If you are getting a different error code, what is it?
    Hollywood Hair Care Tip for Infinity (Directly from Hollywood himself)
    when its minus 20 and u have to go outside.. make sure u wear a winter hat as the mohawk does not enjoy the winter weathe(r)
    Hollywood Amazingness

    Comment


    • #3
      Re: Computer help: Can't uninstall a program

      Originally posted by Dirty View Post
      I assume you are getting an error code. If it is 1723, I believe this link will explain how to fix your problem. If you are getting a different error code, what is it?
      There is no error code number, its just the info that I posted. But what you posted seems to make sense, I will give it a try.
      Merrimack College Warriors
      Boston Bruins Hockey
      Stanley Cup Champions: 1929, 1939, 1941, 1970, 1972

      "Go! Go! Black and gold!
      Old-time hockey, bar the door
      Clear the track it's all-out war
      Light the lamp, throw a hit
      Black and gold never quit
      The barn is full, our team's in town
      So put 'em up boys, knock 'em down
      Drop the puck, it's time to go"
      -Dropkick Murphys


      Sports Juke - a mediocre blog - updated several time daily
      Friend us on Facebook!

      Comment


      • #4
        Re: Computer help: Can't uninstall a program

        That told me to download the Windows Installer which I did. However it said there wasnt enough storage to install. Mhmm...
        Merrimack College Warriors
        Boston Bruins Hockey
        Stanley Cup Champions: 1929, 1939, 1941, 1970, 1972

        "Go! Go! Black and gold!
        Old-time hockey, bar the door
        Clear the track it's all-out war
        Light the lamp, throw a hit
        Black and gold never quit
        The barn is full, our team's in town
        So put 'em up boys, knock 'em down
        Drop the puck, it's time to go"
        -Dropkick Murphys


        Sports Juke - a mediocre blog - updated several time daily
        Friend us on Facebook!

        Comment


        • #5
          Re: Computer help: Can't uninstall a program

          I'm not sure why this link isn't working. It is inly 2.5 MB and I have 2.29 GB remaining on my computer. When I try to run the file it says " Not enough storage is available to process this command."

          Any ideas what to do?
          Merrimack College Warriors
          Boston Bruins Hockey
          Stanley Cup Champions: 1929, 1939, 1941, 1970, 1972

          "Go! Go! Black and gold!
          Old-time hockey, bar the door
          Clear the track it's all-out war
          Light the lamp, throw a hit
          Black and gold never quit
          The barn is full, our team's in town
          So put 'em up boys, knock 'em down
          Drop the puck, it's time to go"
          -Dropkick Murphys


          Sports Juke - a mediocre blog - updated several time daily
          Friend us on Facebook!

          Comment


          • #6
            Re: Computer help: Can't uninstall a program

            If you have Norton AntiVirus installed, that might be part of the problem. The only solution I've seen involves editing the registry. If you don't have Norton, I'm not sure.
            Hollywood Hair Care Tip for Infinity (Directly from Hollywood himself)
            when its minus 20 and u have to go outside.. make sure u wear a winter hat as the mohawk does not enjoy the winter weathe(r)
            Hollywood Amazingness

            Comment


            • #7
              Re: Computer help: Can't uninstall a program

              Originally posted by Dirty View Post
              If you have Norton AntiVirus installed, that might be part of the problem. The only solution I've seen involves editing the registry. If you don't have Norton, I'm not sure.
              You do realize this whole "I'm Mr. Helpful" bit is going to ruin your reputation?

              Minnesota's Pride On Ice: 1974, 1976, 1979, 2002 & 2003 NCAA National Champions


              And the preacher said, you know you always have the Lord by your side
              And I was so pleased to be informed of this that I ran
              Twenty red lights in his honor
              Thank you Jesus, thank you Lord

              ~Mick Jagger/Keith Richards

              Comment


              • #8
                Re: Computer help: Can't uninstall a program

                Originally posted by Dirty View Post
                If you have Norton AntiVirus installed, that might be part of the problem. The only solution I've seen involves editing the registry. If you don't have Norton, I'm not sure.
                I havent had Norton for about 6 months. What about using last known good configuration?
                Merrimack College Warriors
                Boston Bruins Hockey
                Stanley Cup Champions: 1929, 1939, 1941, 1970, 1972

                "Go! Go! Black and gold!
                Old-time hockey, bar the door
                Clear the track it's all-out war
                Light the lamp, throw a hit
                Black and gold never quit
                The barn is full, our team's in town
                So put 'em up boys, knock 'em down
                Drop the puck, it's time to go"
                -Dropkick Murphys


                Sports Juke - a mediocre blog - updated several time daily
                Friend us on Facebook!

                Comment


                • #9
                  Re: Computer help: Can't uninstall a program

                  Originally posted by Greyeagle View Post
                  You do realize this whole "I'm Mr. Helpful" bit is going to ruin your reputation?
                  Yeah, who are you and what have you done with Dirty?
                  Quinnipiac Bobcats
                  2023 National Champions
                  ECAC Regular Season Champions: 2012-13, 2014-15, 2015-16, 2018-19, 2020-21, 2021-22, 2022-23, 2023-24
                  ECAC Tournament Champions: 2016
                  East Regional: 2013 (Champions), 2014, 2016 (Champions), 2023 (Champions), 2024
                  Northeast Regional:
                  West Regional: 2015, 2021
                  Midwest Regional: 2019, 2022
                  Frozen Four: 2013, 2016, 2023 (Champions)

                  Pass complete. Lipkin has a man in front! Shot... SCORE!!!

                  Comment


                  • #10
                    Re: Computer help: Can't uninstall a program

                    Originally posted by Dirty View Post
                    If you have Norton AntiVirus installed, that might be part of the problem. The only solution I've seen involves editing the registry. If you don't have Norton, I'm not sure.
                    I've had the same problem with Norton, so I switched but the Norton uninstall didn't work and now I'm in the catch 22 of not being able to upgrade the new software or delete the Norton because each is blocking the other...if I had more time I could probably solve it but so far I just tolerate it.
                    I believe in life, and I believe in love, but the world in which I live in keeps trying to prove me wrong.

                    Comment


                    • #11
                      Re: Computer help: Can't uninstall a program

                      Originally posted by Eagles View Post
                      I havent had Norton for about 6 months. What about using last known good configuration?
                      Those things never seem to work, though it's worth a try.

                      Computers are stupid. I suggest you throw it out the nearest window and buy a new one.
                      Hollywood Hair Care Tip for Infinity (Directly from Hollywood himself)
                      when its minus 20 and u have to go outside.. make sure u wear a winter hat as the mohawk does not enjoy the winter weathe(r)
                      Hollywood Amazingness

                      Comment


                      • #12
                        Re: Computer help: Can't uninstall a program

                        Originally posted by Dirty View Post
                        Computers are stupid. I suggest you throw it out the nearest window and buy a new one.
                        If you open the window first, you probably won't have to buy a new window.
                        sigpic

                        Let's Go 'Tute!

                        Maxed out at 2,147,483,647 at 10:00 AM EDT 9/17/07.

                        2012 Poser Of The Year

                        Comment


                        • #13
                          Re: Computer help: Can't uninstall a program

                          Here's the latest update: I downloaded Revo Uninstaller and it supposedly removed all of the files that I was unable to. But when I go to into my Add/Remove programs files Topaz is still there. However the button to click uninstall doesn't appear. When I search for files that contain the word Topaz nothing is found. To top if off I am unable to download the new program because it says its still installed.

                          What to do (besides throwing my computer out of a window that may or not may not be open )?
                          Merrimack College Warriors
                          Boston Bruins Hockey
                          Stanley Cup Champions: 1929, 1939, 1941, 1970, 1972

                          "Go! Go! Black and gold!
                          Old-time hockey, bar the door
                          Clear the track it's all-out war
                          Light the lamp, throw a hit
                          Black and gold never quit
                          The barn is full, our team's in town
                          So put 'em up boys, knock 'em down
                          Drop the puck, it's time to go"
                          -Dropkick Murphys


                          Sports Juke - a mediocre blog - updated several time daily
                          Friend us on Facebook!

                          Comment


                          • #14
                            Re: Computer help: Can't uninstall a program

                            Originally posted by Eagles View Post
                            Here's the latest update: I downloaded Revo Uninstaller and it supposedly removed all of the files that I was unable to. But when I go to into my Add/Remove programs files Topaz is still there. However the button to click uninstall doesn't appear. When I search for files that contain the word Topaz nothing is found. To top if off I am unable to download the new program because it says its still installed.

                            What to do (besides throwing my computer out of a window that may or not may not be open )?
                            I had a similar problem with a different program not too long ago. I ended up Googling, "[Topaz] uninstall error" or something like that and found a link that exactly described my problem along with a fixit solution that didn't require any regedit monkey business nor reverting to a prior config.

                            There are also message boards out there offering free advice and the mods often provide good instruction on how to correct your issue. You might surprised much info exists out there regarding pretty much every computer error under the sun.
                            Last edited by Slap Shot; 12-30-2009, 11:04 AM.

                            Comment


                            • #15
                              Re: Computer help: Can't uninstall a program

                              Originally posted by Ralph Baer View Post
                              If you open the window first, you probably won't have to buy a new window.
                              Isn't this another name for booting up windows?
                              CCT '77 & '78
                              4 kids
                              5 grandsons (BCA 7/09, CJA 5/14, JDL 8/14, JFL 6/16, PJL 7/18)
                              1 granddaughter (EML 4/18)

                              ”Any society that would give up a little liberty to gain a little security will deserve neither and lose both.”
                              - Benjamin Franklin

                              Banned from the St. Lawrence University Facebook page - March 2016 (But I got better).

                              I want to live forever. So far, so good.

                              Comment

                              Working...
                              X